1. We have multiple storage facilities. Please call us to determine where your vehicle is stored.
2. State law requires that you provide a Vehicle Storage Facility with proof of ownership when claiming or inspecting a vehicle. Instruments accepted for release or inspection of vehicles:
(A) A Notarized Power-Of-Attorney
(B) A Court Order
(C) A Certificate Of Title
(D) A Tax Collector's Receipt & Vehicle Registration Renewal Card Accompanied By A Conforming Identification;
(E) Name & Address Information Corresponding To That Contained In The Files The Texas Dept. Of Motor Vehicles;
(F) a current automobile lease or rental agreement executed by the operator of the vehicle or a person holding a power of attorney executed by the person named in the lease agreement;
(G) appropriate identification of any state or federal law enforcement agency representative;
(H) the most recent version of a department-approved form or electronic version of a department-approved form published on the department's website, www.tdlr.texas.gov; which the VSF must make available to the vehicle owner or person seeking possession of or access to the vehicle; or
(I) evidence of financial responsibility (insurance card), as required by Transportation Code §601.051, as an additional form of identification that establishes ownership or right of possession or control of the vehicle.
(J) A valid state issued photo identification
(K) A Police department release form if your car has a hold.
3. Provide full payment (Cash, Credit and Debit Cards. No checks can be accepted on impounds).
If your vehicle is being stored on our premises, please note the following instructions and read our Frequently Asked Questions further below to ensure best possible service.
Note: We will only release property from a vehicle to the registered owner. There are no exceptions to this rule. You must be able to show a valid state issued photo identification and proof of current registration in your name to claim any property.
If the vehicle has a police hold, you must obtain a “property release” from the appropriate police department.
Please note that nothing attached to the vehicle by any means will be released.
Some items that may be released:
- CDs or Tapes
- Purse or Backpack
Some items that will NOT be released:
Q: Does it matter how long I leave my vehicle at Pitcock Wrecker?
Yes. Fees are assessed daily. To minimize your costs, pick-up your vehicle as soon as possible. Furthermore, after a set period of time (approximately 45 days depending on the value of the vehicle), it becomes at risk of being sold at lien sale (contact our office for the specific timeline for your vehicle).
Q: What happens if I don’t retrieve my vehicle in time?
If you are unable to pick up your vehicle within the set time before the lien sale ends, you have two options:
You can do nothing and leave your vehicle. We will attempt to sell it and recover the towing and storage fees. If the vehicle does not sell, or the sale price does not cover the fees, we will begin collection proceedings to recover the remaining balance.
We understand that sometimes people are in a difficult situation and may not have the means to be able to claim their vehicle. In this situation, we offer an “amnesty” for the vehicle. This works by you paying us for the tow charge and ten days of storage. (This covers our costs). Then we keep the vehicle and do not proceed with the collection process. For anyone interested in protecting their credit, we strongly suggest this option.
Note: If you do not choose to participate in the “amnesty” program, we cannot not offer it to you once the vehicle account is with the collections agency. If you have any questions, please do not hesitate to call our office, we are happy to answer any questions you may have.